How Can We Help?

• Verify you've subscribed to one of the pricing plans
• Use your PC to create new events — this is not available in the Tracking app
• Try logging out and logging back in
• Contact support to check your account

• Use the Kwindoo Race Committee app to reposition marks while physically at each buoy's location
• Use GPS coordinates of the boat — enter DD system coordinates in Race Manager
• After the race, use the Power Editor to adjust mark positions based on actual boat tracks

• Delete duplicate classes from different races
• Use custom boat classes to differentiate races
• Note: boats cannot be moved between races once they have entered

• Verify start/finish line positioning and passing directions are accurate
• Make the start line in Kwindoo wider and positioned further forward
• Check mark rounding directions are correctly set
• Contact support to recalculate race data if necessary

Make sure you've selected a specific race from the dropdown list before clicking the Export button.

• Disable battery optimization for the Kwindoo Tracking app and enable background running — visit dontkillmyapp.com for device-specific instructions
• Update to the latest version of the app
• Keep your phone adequately charged — consider using a power bank for longer races
• For persistent issues, contact support with: phone model, Android version, app version, and screen recordings

• Make sure you use the latest version of the tracking app
• If data is still loading, log out and log in again
• For persistent issues, contact support with: phone model, OS version, app version, and screenshots

• Ensure your phone has sufficient battery
• Avoid using the tracking phone for other activities during races
• Android: Verify the app is allowed to run in background processes
• iOS: Enable precise location services
• Consider having a backup phone with another crew member
• Check your profile settings in the app — coordinates may be waiting to upload

• Spectators should download "Kwindoo Live View", not the Tracking app
• No registration needed — just click on the event in the Event List
• Alternatively, use the tracking view website on a PC